KLINK

klink.cloud is a customer service and contact center platform from KLINK that brings every customer conversation into one place. Phone calls, WhatsApp, Facebook Messenger, Instagram, LINE, Telegram, Viber, email and live chat all arrive in a single shared inbox, with the customer's full history attached. Kai, the built-in AI agent, answers customers from your own knowledge base and hands the conversation to a human agent with the full transcript when needed. Teams also get a cloud phone system with local virtual numbers, call recording and outbound campaigns, plus queues, workflow automation, tickets, SLA rules, CSAT surveys and real-time dashboards. KLINK is headquartered in Singapore with an office in Bangkok.